As opportunities are qualified based on our sales analysts' detailed discussions with multiple decision makers, the lead reports include the details of the actual conversations and valuable account information such as:
° Driving business issues
° Service needs
° Buying intentions
° Decision making process
° Agreed-upon follow up and timeframes
What gets measured is what gets optimized. What are you measuring?
The objective of every marketing department or executive is to produce qualified leads for the sales department. Sales then has the responsibility of turning them into customers. The rate at which deals close is the final yardstick by which marketing investment should be measured. We measure the sort of Key Performance Indicators that the industry best measure and that includes:
° Lead-to-Sales Conversion Rate
° Lead-to-Sales Revenue
° Cost per lead
On every lead campaign we perform a post-campaign analysis and produce a report that can aid in future innovation. The best lead management initiative is to nurture leads by scoring them, this triggers which path a lead takes in your pipeline and allows you to target them with further relevant communications, tracking their responses and “promoting” them as they become more qualified.
By using a CRM tool like Salesforce.com to automate and augment our lead management process we are able to streamline the workflow planning and resource allocation of every campaign. This creates an structure to execute campaigns rapidly and make changes dynamically. Testing campaigns in real-time and communicating those results to our clients is what helps them innovate quicker than their competitors. |